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WhatsApp Order Status Template

Introduction

A WhatsApp Order Status message provides real-time updates on a customer's order progress, including statuses like Processing, Partially Shipped, Shipped, Completed, Cancelled. It helps businesses keep customers informed, reduce support inquiries, and enhance the shopping experience by providing instant notifications within WhatsApp.

This documentation provides a detailed guide on how to create and submit a WhatsApp Order Status template using Easy Social. Follow these steps to ensure smooth submission and approval by Meta within a few seconds.

 

Steps to Create a Order Status Template Message

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1. Navigate to the Templates Section

  • Log in to your Easy Social account.
  • Click on the profile button at the top right corner and select Settings.
  • In the settings menu, click on Chatbot Platform.
  • Select WhatsApp, then click on Template Message.
  • Click New Template Message to start creating your template.

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2. Enter Template Details

  • Template Name: Enter a unique name (without spaces or capital letters).
  • Template Category: Choose Utility.
  • Template Type: Select Order Status
  • Language: Set the default language (e.g., English).
  • Click Next to proceed.

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3. Add Content to Your Template

  • Body: Enter your message with text, emojis, and placeholders.
  • Footer (Optional): Enter your text.

 

4. Preview and Submit

  • Review the template preview on the left panel.
  • Click Submit to send the template for approval.
  • Meta will review and approve the template within a few seconds.

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5. Approved Templates

  • Once approved, the template will be available for use.
  • You can track and manage approved templates in the Templates section.

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Key Specifications

Message Body

  • Max 1024 characters

Footer Section

  • Max Length: 60 characters

Ensure adherence to these limits for smooth functionality and compliance with WhatsApp guidelines! 🚀

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Additional Notes

  • You can generate a template using AI available in Easy Social.
  • Ensure that your message follows WhatsApp's marketing policies to avoid rejections.
  • Emojis should not be placed in the footer.

This documentation ensures a seamless experience in setting up a WhatsApp Limited Time Offer Template successfully!