Side by Side Plan Comparision
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Most Popular | |||||
|---|---|---|---|---|---|
| Legend Included with plan Not included with plan |
| Pricing | |||||
Free EasySocial Conversations per month - No mark up fees Engage in simple and cost-free EasySocial conversations every month. | |||||
Free Incoming WhatsApp Conversations per month Engage in cost-free WhatsApp conversations every month. | |||||
Message Capping This is applicable for Fixed Usage Plan, both incoming and outgoing conversation stop when this limit is reached. | |||||
WhatsApp Conversation Charges (India Numbers) - Marketing / Utility WhatsApp charges a fee for different category of conversations. | |||||
WhatsApp Conversation Charges (International) WhatsApp charges a fee for different category of conversations. | |||||
Markup after Free EasySocial Conversations Additional charges apply once you exceed your complimentary conversation limit. | |||||
Free Blue Tick Application Request the highly sought-after Blue tick verification at no charge. Customer must meet requirements laid out by Meta. | |||||
Team Members Additional team member that can collaborate and work together on your EasySocial account. | |||||
| Performance | |||||
Messaging Speeds The rate at which your messages are delivered. | |||||
API Rate Limiting Managing the frequency and volume of API requests to ensure system stability and performance. | |||||
| Features | |||||
Advanced Chatbot Builder A powerful tool for creating sophisticated and highly capable chatbots with advanced features. | |||||
Keyword Navigation Jump to specific conversation based on user intant | |||||
AI Chatbot - Powered by ChatGPT A smart and conversational virtual assistant driven by advanced AI technology from ChatGPT. | |||||
Team Members Additional team member that can collaborate and work together on your EasySocial account. | |||||
Chatbot Nodes Building blocks of a chatbot's logic and interactions, defining how it responds to user inputs. | |||||
Custom Tags Use tags to segreigate your audience and create groups, this helps in quick selection of relevant contacts for bulk messaging and more. | |||||
Custom Contact Attributes You can add multiple attributes to a contact, helps you to filter contacts, segment them and even advanced broadcasting. | |||||
Access Level Customisable Access Levels for team members | |||||
Default - Ready to Use Chatbot A chatbot is created for each business as soon as they link platform. This chatbot is ready to made live instantly and can be modified. | |||||
Access to readymade industry-specific chatbots Get access to industry specific chatbots that give you a headstart in a matter of minutes with no technical efforts. | |||||
Advanced API Nodes Advanced elements within an API system that allow for more complex and sophisticated data processing and interactions. | |||||
Send Messages Via API Create API codes to programmatically send messages, enabling automated and efficient communication. | |||||
Template Manager Create and manage WhatsApp templates in one place, get instant approvals and view live stats. | |||||
Carousel Template An engaging way to entice your customers. | |||||
Flow Templates - Form in WhatsApp Create & send forms in WhatsApp messages, making it easy to collect data in one go. | |||||
Call to Action Button Click Tracking Monitoring and recording user interactions with call-to-action buttons to measure engagement and effectiveness. | |||||
Auto & Manual Tag Assignment Efficiently categorize and organize your inquiries by automatically and manually assigning tags for easy management and analysis. | |||||
Human Handover & Live Chat Seamlessly transition from automated chatbots to human agents for real-time, personalized customer support. | |||||
Phone Number Masking Phone Number Masking to hide contact details of high value leads | |||||
Trigger Custom Chat After Conversation A system for soliciting feedback, share social media links, or just about sharing anything with customers after their interaction with human agents. | |||||
Error Handling - Fallback Conversation Automatically initiate a different conversation, when chatbot fails to handle customer request. | |||||
Track and Automate Chats with QR Codes Utilize QR codes to streamline chat interactions, making it convenient for customers to engage with your services. | |||||
Bulk Upload Contacts & Send Later Easily import and schedule messages for multiple contacts in advance, saving you time and effort. | |||||
Bulk Messaging Campaigns Reach a large audience with one click by sending messages to multiple recipients simultaneously. | |||||
Retarget Campaigns Retarget any Campaign based on their status. Extremely helpful when you want to focus on engaging customers. | |||||
Campaign Analytics Insightful data and metrics that help you evaluate the performance and effectiveness of your business campaigns. | |||||
Webhooks Get access to webhooks to real time intemation on messagase delivery status, campaign broadcast status, account health, payment collection and more. | |||||
Webhook Triggers Broadcast message on any webhook event. Integrates with IVR's, CRM's, any software with webhook functionality | |||||
IP Whitelisting & White Labelling Customize your EasySocial platform with your own brand logo and customized domain name. | |||||
| Automation | |||||
Advanced Drip Marketing & Automation Implementing sophisticated automated marketing strategies that deliver personalized messages at optimal times for maximum impact. | |||||
Opt Out & Unsubscribe Features Provide users with the option to easily discontinue receiving messages or promotions, respecting their preferences and privacy. | |||||
Programmable Interactive Template Messages Customizable message templates that allow for interactive and dynamic content, enhancing user engagement and interaction. | |||||
Automated Customer Attribute Capture Streamline the process of gathering and recording customer information automatically for improved personalization and service . | |||||
Auto & Manual Tag Assignment Efficiently categorize and organize your inquiries by automatically and manually assigning tags for easy management and analysis . | |||||
Auto Lead Assign to Team Member Create rules to automatically assign leads to one or many team members based on custom rules. | |||||
| WhatsApp Catalog | |||||
Sell Products on WhatsApp Catalogue Showcase and market your products efficiently using this catalogue feature, enabling seamless shopping experiences for your customers. | |||||
Sync orders with WooCommerce - Coming Soon Streamline your e-commerce operations by automatically synchronizing and managing orders across your WooCommerce or Shopify platforms for improved efficiency. | |||||
Collect Payments Easily and securely gather payments for products or services, simplifying financial transactions for both businesses and customers. | |||||
Create Orders via API Create custom order from API and collect payments. The items may not necessarily be listed on your catalogue. | |||||
Interactive Product Category Selector in Chatbot Enhance user experience by allowing customers to interactively choose product categories within the chatbot, simplifying their search and selection process. | |||||
Filtered Products Message based on Customer Response Deliver tailored product recommendations within the chatbot conversation, refining product suggestions based on customer input and preferences. | |||||
Broadcast Catalog in Campaigns Share your product catalog with a wide audience through targeted campaigns, allowing you to promote and showcase your offerings effectively. | |||||
Payment Collection via any Payment Gateway Seamlessly accept payments from customers through a variety of payment gateways, providing flexibility and convenience for transactions. | |||||
Pricing - FREE UNTIL 1st NOV'24 Cost per order. | |||||
| Integrations | |||||
ChatGPT Integration Seamlessly incorporate the power of ChatGPT's AI capabilities in EasySocial for enhanced conversational interactions. | |||||
ChatGPT Integration AI Conversations Most affordable AI Conversations with Pay per use plans | |||||
Shopify Integration - Coming Soon Send important notifications to customers regarding shipping, delivery, and recover abandoned carts on your Shopify Shop. Create WhatsApp chatbot based customer support for their Shopify orders. | |||||
WooCommerce Integration - NEW Send important notifications to customers regarding shipping, delivery, and recover abandoned carts on your WooCommerce Shop. Create WhatsApp chatbot based customer support for their WooCommerce orders. | |||||
Google Sheet Automation Effortlessly send bulk messages by utilizing data entered into a Google Sheet, streamlining the process for convenient and efficient messaging campaigns. | |||||
Add Data to Google Sheet Capture customer data on your chatbot and save it to a specified Google Sheet in real time. | |||||
Facebook Ad Lead Integration Automatically send a message to customers when they click on your Facebook ad, fill out, and submit a form, ensuring prompt and personalized communication. | |||||
WhatsApp Widget Enable customers to initiate a chat from any page of your website with a convenient WhatsApp widget, providing seamless and instant communication. | |||||
QR Code & Shortlink Provide quick and easy access to your business by generating a QR code and shortlink that users can scan or click for instant access. | |||||
Pabbly Connect Allows you to virtually create integration with thousands of applications, or automate any complex workflow of your choice. | |||||
Zapier Allows you to virtually create integration with thousands of applications, or automate any complex workflow of your choice. | |||||
WhatsApp Conversation Windows & Pricing Overview
• Hour 0: You send a marketing template to a customer, which opens a 24-hour marketing conversation (active from hour 0 to hour 24).
• Hour 16: You send a utility message. Since a marketing conversation is already active, a new utility conversation is opened, which lasts for the next 24 hours (from hour 16 to hour 40).
• Hour 28: The customer sends a message, opening a 24-hour customer service window. This allows you to send any type of message for the next 24 hours (from hour 28 to hour 52).
• WhatsApp provides 1,000 free service conversations per month.
• After the free tier, each conversation type (marketing, utility, service) is charged separately based on the region.
• If marketing template and utility message is sent simultaneously when no active conversation is opened, then a new marketing conversation and new utility conversation is opened. Each will last for 24 hours and will be charged separately.
• For more information refer the pricing explainer pdf by META
Free Entry Point Conversations
When a user messages through a Click to WhatsApp Ad or Facebook Call-to-Action, the business must reply within 24 hours. If the business fails to respond within this time, they must use a template message, which will open a marketing conversation. However, if the business responds within 24 hours, a free entry point conversation is initiated, lasting 72 hours from the time of response.
For example, if the customer sends a message at hour 0, the business has 24 hours to reply. If the business responds with a template message at hour 10, the free entry point conversation begins and lasts for 72 hours. During this period, the business can send an unlimited number of template messages at no cost.
Frequently Asked Questions.
Explore all commonly asked questions to instantly understand the capabilities of our product range.
Green Tick Badge Approval
Green Tick is badge that distinguises a reputed business and helps identify a genuine conversation. A few criterias need to be met before applying for this badge. EasySocial charges a nominal fee for applying to Facebook for a Green Tick Badge for your Business. In case your application is rejected, the fee will not be refunded. A business can use WhatsApp Business APIs even without having a green tick badge.
What is a whatsApp session message?
When a customer or a business initiates a message, a session is started. The business can respond with any number of messages within 24 hours. After exceeding the window of 24 hours a template message needs to be sent to reinitiate the window.
What is the cost for outgoing session messages?
EasySocial gives you a free tire limit for session messages. After exhausting your free limit, you will be charged as per your chosen plan. For sending an outgoing message initiated by a business, Template Message will be applicable.
After onboarding can I use WhatsApp on regular mobile app?
If you have transitioned from regular WhatsApp account to WhatsApp Business API account, you cannot use the same number with any other WhatsApp application on Mobile or Desktop other than your EasySocial account.
What are the charges for incoming messages?
There is no additional fee for first 1000 sessions. Beyond which additional rates as fixed by WhatsApp will follow.
What is a whatsApp template message?
When a business initiates conversation with a customer, the first message being sent out needs to be approved by WhatsApp. This initial message is called a template message. These messages can be order update messages, shipping update messages, appointment reminders, etc. Template Message varies for different countries. All template messages must be pre-approved by WhatsApp through your panel.
Can I broadcast promotional messages?
WhatsApp API allows sending certain categories or promotional messages. You must adhere to WhatsApp's template guidelines. You can send stock alerts, re-engagement messages, etc. However, you cannot send spammy or abusive content.
Can I customize my chatbot? Is there additional fee to it?
EasySocial has an advanced chatbot designer tool, that allows you to design a conversation using a flow diagram in minutes. Using this tool you can set rules for assigning conversations to agents, integrate with your existing CRM or tools using webhooks, store customer information during the conversation and use it for advanced analytics. These features are available from the entry level plans at no additional cost. If you are looking for extreme customization, talk to our experts and we will help you find a solution.
Can I cancel my plan?
Yes. You can cancel anytime. But, the number registered with API is non-transferable and cannot be used on any WhatsApp product again. There is a possibility that WhatsApp will allow migration between service providers in near future.