E-commerce & D2C Growth on WhatsApp

EasySocial enables e-commerce and D2C brands to sell, support, and engage customers directly on WhatsApp. From product discovery and automated catalogs to order updates, payments, and post-purchase engagement, manage the complete shopping journey in one conversational platform. Use AI-powered WhatsApp automation to boost conversions, reduce cart abandonment, and build lasting customer relationships at scale.
E-commerce & D2C Growth on WhatsApp
From store creation to analytics - manage your entire e-commerce business through one platform

Complete E-commerce Journey on WhatsApp

01

Discover & Get Discovered

Launch Click-to-Message Ads on Facebook, Instagram, and WhatsApp to drive high-quality traffic directly into your WhatsApp commerce experience.

  • Click-to-Message Ads setup

  • Social media traffic generation

  • Direct WhatsApp lead capture

  • Ad-to-chat conversion optimization

  • Multi-platform discovery campaigns

02

Create Your WhatsApp Store

Build your complete e-commerce shop directly on WhatsApp with native catalog features, enabling customers to browse, add to cart, and place orders seamlessly.

  • WhatsApp Catalogue integration

  • Product category browsing

  • Direct cart management

  • Order placement through chat

  • Dashboard order management

03

Order Management & Automation

Process incoming orders effortlessly with automated workflows, rule-based discounts, and intelligent order tracking systems.

  • Automatic order processing

  • Rule-based discounts & shipping

  • Order confirmation automation=

  • Payment tracking system

  • Delivery notification automation

04

Conversational AI & Smart Shopping

Enhance shopping with AI that reads handwritten lists, finds products automatically, and provides intelligent recommendations.

  • Handwritten shopping list recognition

  • Automatic product matching

  • AI-powered recommendations

  • Smart upselling during conversations

  • Manual and AI-driven assistance

05

Cart Recovery & COD Confirmations

Automate abandoned cart recovery for both WhatsApp and external platforms, with COD confirmation to reduce RTOs significantly.

  • WhatsApp cart recovery

  • WooCommerce & Shopify sync

  • COD purchase intent confirmation

  • RTO reduction automation

  • Pre-shipping validation

06

Platform Integration

Deep integration with Shopify and WooCommerce for seamless workflow continuity and centralized management.

  • Two-way order sync

  • Payment synchronization

  • Centralized dashboard

  • Workflow continuity

  • Multi-platform management

07

Payments & Checkout Experience

Complete payment processing within WhatsApp with native payments and custom gateway integrations for global reach.

  • Native payments (India/Brazil)

  • Custom payment gateway integration

  • Fully customizable payment flows

  • In-chat checkout experience

  • Secure transaction processing

08

Personalized Promotions

Boost engagement with smart campaigns, loyalty programs, and personalized offers based on customer behavior.

  • Broadcast & drip campaigns

  • Personalized promotion targeting

  • Loyalty program automation

  • In-stock notifications

  • Custom cart creation

09

Customer Support & Resolution

Provide instant AI or human-powered support for all customer inquiries without leaving WhatsApp.

  • AI-powered chat support

  • Product inquiry handling

  • Order tracking assistance

  • Returns & exchange management

  • Real-time problem resolution

10

Reviews & Social Growth

Collect reviews directly in chat and reward engagement with automated social media growth campaigns.

  • In-chat review collection

  • Social media follow rewards

  • Automatic follow validation

  • Engagement incentives

  • Long-term relationship building

11

Analytics & Integrations

Comprehensive reporting with real-time insights and seamless integration with your existing business tools.

  • Real-time order analytics

  • Conversion tracking

  • Customer behavior insights

  • Google Sheets/CRM sync

  • Custom API integrations

THE JOURNEY CONTINUOUS

New AI Feature

Smart Shopping Assistant

The Smart Shopping Assistant revolutionizes the shopping experience by allowing customers to simply send a photo of their handwritten shopping list. Using advanced AI and image recognition, it automatically reads and identifies each item, adds them to the cart, and suggests relevant alternatives or complementary products to enhance the order. Customers can then review, adjust, and complete their purchase — all seamlessly within the chat — making the entire shopping process faster, smarter, and more personalized.

85% faster product discovery

40% higher conversion rates

FEATURES

Why E-commerce Leaders Choose EasySocial

complete ecommere

Complete Commerce Platform

Manage your entire e-commerce business seamlessly on WhatsApp — from showcasing products in a native catalog to collecting payments and tracking orders — all in one platform.

ai powered shopping

AI-Powered Shopping

Offer customers smart shopping support that identifies their needs, finds products instantly, and provides personalized recommendations for a faster, more engaging experience.

seamless integration

Seamless Integrations

Connect WhatsApp with Shopify, WooCommerce, and other CRMs to ensure unified data flow, centralized management, and smooth operations across all platforms.

click to ads

Click-to-Message Ads

Drive traffic from social media posts, reels, and ads straight to WhatsApp, turning visitors into leads and boosting conversions instantly.

in chat payment

In-Chat Payments

Enable customers to complete purchases directly within WhatsApp with secure, seamless payment options, reducing checkout friction and boosting sales.

Personalized Marketing

Personalized Marketing

Run tailored campaigns and promotions based on customer behavior, preferences, and purchase history to increase engagement and drive conversions.

Review & Loyalty Programs

Get Reviews & Followers

Automatically collect customer reviews, ratings, and feedback, while encouraging followers and repeat engagement through rewards and incentives.

Advance analytics

Advanced Analytics

Gain real-time insights into sales, customer behavior, and campaign performance, enabling data-driven decisions and optimized business strategies.

COD Verification

COD Verification

Minimize return-to-origin (RTO) issues by confirming cash-on-delivery orders with customers before shipping, ensuring higher delivery success rates.

global scale customization

Global Scale & Customization

Reach customers worldwide with multi-language support and fully customizable flows, delivering personalized, localized experiences for every market.

Built for Retail Success

The Cross-Platform Cart Recovery feature ensures that no sale is lost by seamlessly connecting website and WhatsApp interactions. When a customer abandons their cart on the website, an automated WhatsApp reminder is sent, re-engaging them in a more personal and convenient channel. The assistant can then offer a personalized discount or incentive to encourage checkout, allowing customers to review and complete their purchase directly within WhatsApp — turning abandoned carts into successful conversions with minimal effort.

70% reduction in RTOs

50% cart recovery rate

Built for Retail Success

The Complete Solution

With EasySocial, you can build and manage your entire e-commerce business through WhatsApp, creating truly conversational commerce experiences that drive sales and customer loyalty.

  • Create a complete WhatsApp e-commerce store
  • Automate the entire sales and support process
  • Recover abandoned carts and reduce RTOs
  • Process payments securely within WhatsApp
  • Integrate seamlessly with existing platforms
  • Personalize customer experiences with AI
  • Scale globally with multi-language support
The Complete Solution

Ready to Launch Your WhatsApp Store?

Join thousands of e-commerce brands already using EasySocial to create complete shopping experiences on WhatsApp and drive unprecedented growth