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As the technical advances are amping up, there aren't many reasons left as to why your business shouldn't be friends with automation and AI. Now is the age and day for social media to take over and put your sales on autopilot. Can you imagine a morning when you don't wake up to checking Whatsapp messages - first thing? No, right? Now, imagine how relieved your customers will be when they find out that they can shop or interact with your brand on Whatsapp? Cool, right?

Interestingly, WhatsApp messages have an engagement rate of around 70% compared to other ways of communication. So let's dig into more reasons why your business needs to get that Whatsapp business account run by a Chatbot ASAP!

Whatsapp marketing
With over 2 billion monthly users, it's a no-brainer that Whatsapp business is one of the best ways to get started on your automation journey. There's a lot that you can achieve with your Whatsapp business account integrated with a chatbot.

1) Constant touch
Studies state that 50% of customers expect a business to be available 24/7. A Whatsapp chatbot can reply to your customers instantly, no matter what time it is. Not just that, it can handle multiple (up to thousands) chats simultaneously without any limitations.

2) Promotion
The only Whatsapp forward we need to make these days is of discounts, offers, and promotional codes! You can send your promotional messages to your customers and even personalize them as per their needs and key demographics within seconds and let your bot do the rest for you.

3) Market research
Your customer's engagement style will also help you understand them better. Also, you can collect feedback and reviews from your customers without having to incessantly call them. Just send a form by the end of the chat (once the inquiry is resolved), and you will have your research material.

4) Targeted audience
 

We often end up wasting a lot of time and money in targeting the wrong audience. With Whatsapp Chatbot, you only engage with the audience that has interacted with your brand before - as a customer, potential buyer, interested buyer, etc. So when you shoot an automated Whatsapp message to your target group, the chance of it converting into leads is high!

Customer Engagement
Whatsapp chatbots are the best way to stay close to your customer without bugging them. As many as 67% of customers worldwide prefer messaging chatbots for customer support. Here's how you can refuel your customer engagement using a Whatsapp bot:

1) Personalized, customized, always available
One of the best reasons why your business must get a bot is that they are super flexible and always at your customer's service (and who doesn't love that?) You can keep it customized as per your targeted group and edit new information. It acts like an omnichannel that can keep your customer aware of all your latest information across online platforms.

2) Media Sharing
Help your customers reach your store (location sharing), read about your latest product (pdf sharing), watch your new video (video/ image sharing) and become more aware of your brand. Media sharing in Whatsapp makes customer engagement easy, diverse, and highly effective.

3) Human-like interactions
Got as those days when bots are just bots; now it's time for human-like bot conversations. Give your customers a personal touch by using a bot that interacts as a human does. It makes your customer feel valued and heard. You might want to check out EasySocial to see how a human-like Whatsapp bot works!

4) Follow-ups
Ask your customers if they have made their minds yet, without spamming. Just shoot a Whatsapp message that will remind them to buy that shoe in their cart right away! People tend to respond to their Whatsapp texts much faster than their emails or text notifications.

Driving Sales
Simplify the sales process and take the load off your shoulder with automation that can crack those numbers for you! With Whatsapp Chatbot, driving is now easier and manifold efficient; here's how:

1) Buy, replace, and buy again!
Life's pretty awesome when you can just shop on Whatsapp. Now, this is an understatement, and it's time for businesses to leverage it. Whatsapp chatbot can enable your customers to place new orders, edit information on the existing ones, and check out the latest range - all in one place!

This sales process is as good as it gets!

2) In-built payment gateway
EasySocial offers an in-built payment gateway that's 100% safe and secured. So now your customers can shop on Whatsapp and pay without having to visit any 3rd party site. This will help you empower your customer's purchasing experience.

3) Help in purchasing & decision making
People are often lost or misguided when they are buying something new and signing up for a new service. This is where your Whatsapp chatbot comes into play. The chatbot can help your customer filter their needs, select one option from the recommendations, and find out all the information they need to make a firm decision. Call it a virtual assistant but more personalized.

Why Whatsapp?
Whatsapp is one of the most popular platforms that connect people, which caters to over 29 million messages every minute. If you compare Whatsapp with other platforms with bots such as Facebook and Telegram, you will find out that people tend to use Whatsapp more than other apps. Not many people trust Facebook spams, and a fraction of them don't even know what Telegram is. People feel comfortable using Whatsapp, and it has become a part of their lifestyle. Whatsapp has an engagement rate of 70 percent, which makes it ideal for brands.

EasySocial has devised a supercharged Whatsapp Chatbot that takes your customer engagement to the next level. It offers everything that a brand needs to make great connections with its customers and generate more leads. You can also get all your leads unified and filtered in one place. Click here to find out how! Brands like Honda, Dentsu, and Resonance trust EasySocial for their customer engagement, and you can also get a free demo now! Get in touch with us today, and let us give your business a new way to interact with customers digitally!

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Why Your Business Needs WhatsApp Chatbot in 2021

##We have great news for you! 

We are excited to introduce our latest features designed to elevate your inquiry management to the next level. With these enhancements, you can effortlessly handle all customer inquiries with ease and deliver an exceptional customer experience. Our team has been hard at work, and we are pleased to introduce three new tabs in the chat menu : ALL, ACTIVE, and RESOLVED, which will greatly improve your ability to handle customer inquiries on WhatsApp.

![EasySocial_Tabs.png](https://ecms.easysocial.io/uploads/Screenshot_2023_06_01_at_11_54_49_AM_aad8aad9b4.png)

**ALL Tab**: This tab consolidates all incoming enquiry messages from the WhatsApp API, providing a centralized location to access and review all customer inquiries.This ensures that no customer query goes unnoticed and allows you to maintain a comprehensive view of all enquiries received.


**ACTIVE Tab**: This feature can work in 2 ways .Firstly, once the chatbot is disengaged, and a business representative initiates a conversation with a customer regarding an enquiry, the corresponding inquiry is automatically moved to the ACTIVE tab. This allows your team to actively address and prioritize ongoing customer needs. 
Secondly,If your chatbot includes a human handover node, customers expressing the desire to chat with an agent will be seamlessly transferred to the ACTIVE tab. This ensures prompt assistance from a human representative when necessary.

**RESOLVED Tab**: After successfully resolving an issue or enquiry, businesses can mark it as resolved by simply clicking on the EasySocial icon located beside the three-dot menu at the top portion of the chat. This action not only helps you maintain an organized and clutter-free workspace but also provides valuable insights into the number of resolved enquiries for future analysis and reporting purposes.

We understand that adapting to new features can sometimes be challenging, and our team is here to assist you every step of the way. If you have any questions, concerns, or need further guidance, please don't hesitate to reach out to us. You can contact us on [WhatsApp](https://e-so.in/helpdesk) or email us at [support@easysocial.io.](mailto:support@easysocial.io) Our dedicated support team will be more than happy to help you make the most of these new features and ensure a smooth experience.

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Fast & Easy way to manage & organise customer support on WhatsApp Chatbot

In today's interconnected digital landscape, seamless integration between platforms is paramount for businesses aiming to optimize their workflows and enhance customer engagement. EasySocial's **Webhooks** feature serves as a vital bridge, facilitating real-time data exchange between EasySocial and external Customer Relationship Management (CRM) systems.

**Understanding EasySocial Webhooks**

Webhooks are automated notifications sent from one system to another when specific events occur. By integrating EasySocial Webhooks with your CRM, you can ensure that pertinent events within your CRM trigger immediate actions or updates in EasySocial, fostering a more responsive and efficient operational environment.

**Key Features and Benefits**

- **Real-Time Data Synchronization**: Webhooks enable instant data transfer between your CRM and EasySocial, ensuring that both systems remain updated without manual intervention.

- **Enhanced Lead Management**: Automatically receive notifications in EasySocial when key events occur in your CRM, such as the addition of new leads or updates to existing ones, allowing for timely follow-ups and engagement.

- **Operational Efficiency**: By automating data exchange, webhooks reduce the need for manual data entry, minimizing errors and freeing up valuable time for your team to focus on strategic tasks.

**Practical Applications**

Consider a scenario where a new lead is added to your CRM. With EasySocial Webhooks configured, this event can automatically trigger a notification in EasySocial, prompting your sales team to initiate contact promptly. Similarly, updates to lead information or changes in contact details in the CRM can be reflected in real-time within EasySocial, ensuring consistency across platforms.

**Conclusion**

Integrating EasySocial Webhooks with your CRM system empowers your business with real-time data synchronization, enhanced lead management, and improved operational efficiency. By automating the flow of information between platforms, you can respond more swiftly to customer interactions, maintain accurate records, and ultimately drive better business outcomes.

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Discover how EasySocial Webhooks streamline CRM integration or 3rd party app integration through real-time data synchronization, automated lead management, and improved operational workflows.

EasySocial Webhooks: Real-Time Data Sync with External Apps & CRMs Made Simple

The tourism industry is one of the most rapidly growing industries in the world, constantly evolving with new technologies. One such technology that's gaining popularity is the use of WhatsApp chatbots. Chatbots are revolutionizing how tourists plan and experience their trips, and they will only become more prominent in the future. In this article, we will explore the future of tourism with WhatsApp chatbots in 2023.

Personalized travel experiences:
One of the most significant benefits of WhatsApp chatbots for tourism is the ability to provide personalized travel experiences. In 2023, chatbots can make customized recommendations to the next level by leveraging AI algorithms to suggest itineraries based on a traveler's interests, budget, and preferences. Chatbots can take the traveler's data and create custom itineraries that suit their needs.

Booking automation:
With chatbots, travelers can book flights, hotels, and activities with just a few clicks. Chatbots will provide travelers with the best deals, options for cancellations, and other necessary details without communicating with a customer service representative. It will make booking and planning trips more accessible and efficient.

24/7 customer support:
Chatbots will enable travelers to receive 24/7 customer support, revolutionizing the tourism industry. In 2023, chatbots will be equipped to handle more complex queries and provide detailed information about destinations, travel routes, and activities. This will allow travelers a seamless experience, eliminating the need to wait for customer service representatives to be available.

Emergency Assistance: 
One of the most significant advantages of having a WhatsApp chatbot in the tourism industry is the ability to provide emergency assistance to travelers. With a chatbot, travelers can easily reach out for help if they encounter an unexpected situation, such as losing their passport or getting injured. Chatbots can provide instant support and guide travelers on the necessary steps. In addition, chatbots can also help travelers quickly locate emergency services such as hospitals, police stations, and embassies. This feature can significantly improve the safety and security of travelers, giving them peace of mind while exploring new destinations.

Seamless payment options:
Chatbots will also provide travelers with a seamless payment experience. In 2023, chatbots can integrate payment gateways within the chat, allowing travelers to make payments without leaving the app. This will reduce the steps required to book and pay for a trip, making the process more efficient and user-friendly.

In conclusion, WhatsApp chatbots are set to revolutionize the tourism industry in 2023. The future of the tourism industry is looking bright with the integration of WhatsApp chatbots. The benefits are undeniable: personalized travel experiences, booking automation, 24/7 customer support, emergency assistance, and seamless payment options. And now, with EasySocial's ready-to-deploy WhatsApp chatbots, any business in the travel and tourism industry can take advantage of this technology. Whether you're a hotel, homestay, travel agency, tour operator, cab or bus operator, ticketing platform, or any other service provider, EasySocial has a solution for you. The best part? Using the no-code chatbot builder, these chatbots can be customized to fit your specific needs in real-time. Additionally, the support team at EasySocial is there to help your brand improve its sales, marketing, and customer engagement processes by building seamless chatbot experiences. And with EasySocial.io being free for life, there's no reason not to try it. If you're a travel brand looking to grow your business, you owe it to yourself to see how EasySocial can help you achieve your goals. Get Free access to EasySocial today.

Discover how WhatsApp chatbots are changing the game for travelers in the tourism industry, providing personalized experiences, booking automation, 24/7 customer support, emergency assistance, and seamless payment options.

Exploring the Future of Tourism with WhatsApp Chatbots in 2023

In chatbot development, maintaining organized and efficient conversational flows is essential for a seamless user experience. EasySocial's **Chatflow Switcher Node** provides a solution by enabling the redirection of users between different chatflows based on specific conditions, such as language preferences or service categories.

**Purpose**

The Chatflow Switcher Node is designed to streamline complex chatbot interactions by directing users to the appropriate chatflow tailored to their needs. This approach prevents the main chatflow from becoming overly complicated, enhancing manageability and user navigation.

**How It Works**

1. **Configuration**: Developers create multiple chatflows within the EasySocial chatbot system, each dedicated to a specific function or service. A core chatflow serves as the central point from which users can be redirected.

2. **Integration**: The Chatflow Switcher Node is incorporated into the core chatflow at points where transitioning to another chatflow is appropriate.

3. **Redirection**: When a user reaches the Chatflow Switcher Node during a conversation, they are seamlessly redirected to the designated chatflow as specified by the developer.

**Use Case Example**

Consider a travel agency offering multiple services, such as flight booking, hotel booking, and cab booking. Instead of consolidating all services into a single, complex chatflow, the agency can use the Chatflow Switcher Node to direct customers to the appropriate chatflow based on their selected service. For instance, if a customer chooses "Hotel Booking," the Chatflow Switcher Node redirects them to the hotel booking chatflow, ensuring a focused and streamlined interaction.

**Benefits**

- **Enhanced Organization**: Segmenting services into distinct chatflows allows businesses to maintain cleaner and more manageable chatbot structures.

- **Improved User Experience**: Users benefit from targeted interactions that directly address their specific needs without navigating through unrelated options.

- **Scalability**: As businesses expand their offerings, additional chatflows can be integrated without overhauling the existing chatbot framework.

Incorporating the Chatflow Switcher Node into your EasySocial chatbot architecture can significantly enhance the efficiency and clarity of user interactions, leading to increased customer satisfaction and engagement.

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Streamline chatbot interactions with EasySocial’s Chatflow Switcher Node. Seamlessly redirect users between chatflows based on preferences or services for a more organized, scalable, and user-friendly chatbot experience.

Chatflow Switcher Node – Streamlined Multi-Flow Chatbot Redirection | EasySocial

**🚀 EasySocial’s Latest Power-Up: WooCommerce 2.0 + AI Product Search**


**💼 WooCommerce Integration 2.0: Smarter Selling, Seamless Support**
We’ve supercharged our WooCommerce capabilities so you can manage your e-commerce business right from within EasySocial—no switching tabs, no juggling tools. Here’s what’s new:

**🛒 Abandoned Cart Recovery**
Never lose a potential sale again. Our new dedicated Abandoned Cart tab inside EasySocial gives you real-time updates as soon as a customer drops off. Instantly trigger reminders and convert missed opportunities into sales.

**📲 One-Click WhatsApp Catalog Sync**
Now you can sync your WooCommerce product catalog directly with WhatsApp—in just one click. And yes, you can now track the last sync date directly from your EasySocial dashboard, so you’re always in control.

**🤖 Smarter Chatbot for WooCommerce**
Our chatbot just got a serious upgrade. Here’s what it can now do:

- Instantly detect if a user is a returning customer
- Fetch and display their latest order status
- Let them cancel or return orders via WhatsApp
- Allow customers to create new orders from your WhatsApp catalog and receive a direct checkout link

In short, your chatbot is now your e-commerce assistant—available 24/7.

**🧠 AI Product Search: Type Less, Shop More**
Imagine a customer scribbling down a shopping list, snapping a photo of it, and sending it over WhatsApp. With our new AI-powered product search, EasySocial instantly:

- Detects the products in the image
- Matches them with your catalog
- Adds them directly to the customer’s WhatsApp cart
- That’s right—photo to cart in seconds. No typing, no confusion, just fast and intuitive shopping.

This feature is a game-changer for businesses that deal with bulk or list-based orders and want to offer a seamless shopping experience, especially for repeat or non-tech-savvy buyers.

**💬 Final Thoughts**
These updates represent our ongoing mission to simplify how you sell, support, and scale with EasySocial. Whether you're running an online store, managing customer service, or doing both—we’re building tools to make your life easier.

Stay tuned—because this is just the beginning.

Woocom 2.0

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