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Gone are the days when promoting a product and upselling more was misconceived as “pushing” the brands. Now, in the age of growing social media where everyone wants to speak and be heard, the customers as well have been very keen to engage with the brands they’ve put their trust into. To be able to mingle up with customers on social media platforms, be it via interactive Q&A sessions, public polling, or any other source only leverages the loyalty of people to your brand.


Multinational Companies like Nike and American Express have understood the importance of establishing this interactive dialogue between the customers and their brand, giving their brands a new avenue to value points for sales and marketing. With the arbitration of WhatsApp ChatBots now, we can see almost every big and small brand diving deeper into customer engagement and they’re winning!


Understanding Customer Psychology


Interacting with customers is all about engaging in a two-way conversation that explores their ideas and point of view. While they are buying the products, what our customers want is to become a part of the community and get services that are worth their valuable time and get them to connect. While you cannot be an omnipresent being, EasySocial WhatsApp ChatBots can be of your service to provide that undivided human-like attention. They come along with automated personalized insights which can fill up the lacuna between the customer demands and brands with a better understanding of their demands, budget, limitations, and expectations.


Personalized Attention


The conventional marketing belief is that the more the product is visible to the customers the more is the chance for it to be sold. While it might be true to some extent, the new era of business and marketing intertwines the customer demands with a quality product that feels fresh and extra customized. The absolute attention with one on one conversation equates to a winning product with streamlined attention to details and requirements.


Learn and Grow


How the brands tap into the interests of customers is what generates interest and communication standpoints for the crowd. Engaging with every incoming inquiry and opinion at a large scale, and reaching out to the perspective of a group of people not only improves the connection that people have with the brand but also helps improve the services and brand image.WhatsApp ChatBots efficiently collects data, organize and stores them such that you can access it anytime applying filters with no fuss at all, with EasySocial’s dynamic lead management system.


Outstanding Sales


Having a constant media presence as well as a continuous conversation with the customers accustoms them to have faith in you and your brand. While platonic interaction can still translate to bills, a viable ongoing conversation with the customer builds a foundation of trust that earns your extra candy points in terms of emotional connection that gets them to buy your product more. WhatsApp ChatBots make your consumers feel heard making them more susceptible to stay in space, see more, and get more inspiration to buy products to make their life better.


Customer engagement across industries


Various leading industries across the world from automobile to pharmaceutical be it BMW, Make My Trip, Tata Sky or Dawaa Dosth all have started to invest in the approach of engaging with the crowd with the use of WhatsApp ChatBots. Growing beauty brands like Nykaa have now come to terms with the fact that this can smartly amplify the business presence of brands and products and enable to build a community that actively administers and takes consumer responses to improve the products and services. Now with the intervention of WhatsApp ChatBots, the conversations are easy along with ever-increasing databases of customer dubieties that have become more manageable and accessible. The engagements have been curated and upgraded tremendously.


Conclusion


While Social media platforms have helped heighten the brand value points for customer attraction, WhatsApp ChatBots still remain on the top for its accountability is immensely undeniable when it comes to proper one on one customer interactions and providing extra services with ease.


EasySocial WhatsApp ChatBots is one among such novice innovations with a smart automated system that can ease the division of work and attention for you. It is not just any ordinary ChatBot, it has automated sales management and customer services -for a better grip on customers’ intent, secured payment gateways-for easy and safer transfer of money.


Knowing the necessity of getting the crowd, the EasySocial WhatsApp ChatBots gives you real-time query resolution with a 24x7 attention span, meaning it will never run out of answers. While getting feedback is an important lengthy process that would require discretion and systematic ordering, EasySocial WhatsApp ChatBots does all these tasks for you in the blink of an eye and even better database collections of feedback and related details. They might just be Bots but they do not let this affect the amount of care and connection of the conversation, providing you personalized human-like interaction. To check out and try EasySocial WhatsApp ChatBots, click here and experience the best services for yourself.

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Why customer engagement should be your business priority

With the rise of digital technologies, businesses constantly aspire for ways to optimize their operations and enhance customer engagement. A WhatsApp chatbot is a powerful tool to help you achieve both goals. Using a chatbot, you can automate customer support, offer tailored recommendations, and even facilitate transactions. The good news is that you don't require to be a coding specialist to create a chatbot for your business. EasySocial.io is a no-code chatbot builder that simplifies the process for you. With its pre-built nodes and templates, you can easily create a custom chatbot that meets your business needs. Whether you're looking to save time and resources or enhance your customers' experience, a WhatsApp chatbot built with EasySocial.io is an intelligent choice for your business.

EasySocial.io is the best WhatsApp automation and chatbot platform that provides a no-code chatbot builder. With this platform, you can create an automated conversation using nodes like Lego blocks. There are several nodes for every kind of message, from a simple message to an interactive button message to a list message with multiple options.

Connecting one node to the other lets you greet your customer, ask them multiple-choice questions, and capture their responses. EasySocial.io allows you to store customer information and filter it based on the information they provided during their interaction with the chatbot.

Unlike other tools like Dialog flow or Wati, which have a steep learning curve, EasySocial.io is very intuitive. Anyone with basic technical knowledge can start building a WhatsApp chatbot within a few minutes. You don't need to be a developer or have coding skills to use the platform.

What's more, EasySocial.io provides proactive customer support that is always eager to understand your use case and assist you in automating your customer interaction for success. With EasySocial.io, you can build a WhatsApp chatbot that meets your business needs and improves your customer engagement without needing any coding skills.

Here are a few benefits of a no-code chatbot builder:

No technical skills required: With a no-code chatbot builder like EasySocial.io, you don't need any coding skills. You can build your chatbot using pre-built nodes and templates and customize them to meet your specific needs.

Save time and resources: A no-code chatbot builder can save you time and resources that you would otherwise spend on hiring a developer or learning to code. You can focus on building your business while the chatbot builder handles the technical details.

Quick and easy customization: With a no-code chatbot builder, you can customize your chatbot to match your brand's personality and tone. You can also add specific features and functionalities relevant to your business without worrying about technical details.

Improved customer experience: A well-designed chatbot can improve the customer experience by providing quick and efficient support, personalized recommendations, and relevant information. With a no-code chatbot builder, you can create a chatbot that meets your customers' needs without needing any coding skills.

Cost-effective: No-code chatbot builders are often more cost-effective than hiring a developer or investing in expensive software. With a no-code chatbot builder, you can build a chatbot that meets your business needs at an affordable price.

Overall, a no-code chatbot builder can help you build a chatbot quickly and easily without needing any technical skills or resources. It can assist you to save time and money while improving your customer experience and driving growth for your business. To start building your WhatsApp chatbot without coding skills, sign up for a free account at EasySocial.io and start building your chatbot today!

Discover how to create a WhatsApp chatbot without any coding skills and improve customer engagement with EasySocial.io's no-code chatbot builder. Get started today and save time and resources while enhancing your customer experience!

How to build a WhatsApp chatbot without coding skills

In today's digital age, businesses must be available to their customers around the clock. The best way to accomplish this is by using WhatsApp chatbots. WhatsApp chatbots can help enterprises to provide round-the-clock customer support, streamline communication, and improve customer satisfaction. In this blog post, we'll explore the top 5 benefits of using a WhatsApp chatbot for your business.

## 24/7 customer support: 
One of the most significant benefits of using a WhatsApp chatbot is that it can provide customer support 24/7. This means that customers can get answers to their questions and resolve issues outside of traditional business hours, improving their satisfaction and loyalty.

## Cost-effective:
Implementing a WhatsApp chatbot is often cheaper than hiring additional customer support staff. Chatbots can handle routine queries and provide support 24/7, freeing up human agents to address more complex issues. This can help businesses save money and improve their bottom line.

## Personalization:
WhatsApp chatbots can be customized to deliver personalized experiences based on customer preferences and behaviors. This can help businesses improve customer satisfaction and loyalty by providing tailored support.

## Efficiency:
By automating routine tasks, WhatsApp chatbots can help businesses improve their efficiency and productivity. Chatbots can handle simple inquiries, leaving human agents free to focus on more complex issues that require human intervention.

## Improved Customer Engagement:
WhatsApp chatbots can help businesses improve customer engagement by offering personalized and interactive experiences. Chatbots can provide recommendations, ask questions, and collect customer feedback, making the experience more engaging and meaningful. Additionally, businesses can use chatbots to send targeted messages to customers, such as promotional offers or updates, increasing the chances of customer conversion and retention.

In conclusion, WhatsApp chatbots offer many benefits for businesses of all sizes. From cost savings to improved customer engagement, chatbots can help businesses automate routine tasks and provide round-the-clock support to their customers. If you're interested in implementing a WhatsApp chatbot for your business, EasySocial.io is here to help.

We offer a powerful and user-friendly chatbot platform to help you get started with WhatsApp chatbots quickly and easily. Plus, _we're offering a special promotion right now_: sign up with EasySocial.io and get access to our chatbot platform for free for life!

Take this opportunity to take your business to the next level with WhatsApp chatbots. Visit EasySocial.io today to learn more and sign up for our free-for-life chatbot offer.

 Learn about the top 5 benefits of using a WhatsApp chatbot for your business. Discover how WhatsApp chatbots can help improve customer satisfaction, automate routine tasks, and increase engagement while being cost-effective. Visit EasySocial.io to get started with a free-for-life chatbot platform today.

The top 5 benefits of using a WhatsApp chatbot for your business

The population is on the rise, and so is the number of buyers interested in buying and investing in new properties. Technology keeps on making our lives and the world around us flexible and easier, which is why now connecting and contacting your property buyer or seller across the world has become extremely accessible.
WhatsApp has become increasingly popular over the years, stretching its arms from personal to professional uses. Nowadays, in this advanced and fast-growing world, customer outreach has improved exponentially with the intervention of WhatsApp WhatsApp ChatBots. Our EasySocial ChatBots come as a complete package when it comes to providing support and services to the clients, hence proving to be of great utility and efficacy.

 


6 reasons why a real estate agency needs WhatsApp ChatBots


Attentive support


Real estate is not easy bread to bake, and when it comes to investing in properties, customers have a lot of questions in regards to the area of the property, the facing sides, room structures, etc. This can be answered and taken care of almost instantaneously by EasySocial Chatbots, which comes along with real-time answers and better support. It can tend to and handle the queries that come ambushing, giving undivided attention to almost 1800 unique doubts at once.


Property Listing


Time and quality are vital when it comes to buying, selling, or investing in properties. EasySocial ChatBots are here to ease your search with a detailed listing of the properties that have caught your eyes. You can easily filter out the property of your interest based on the type of housing required, Cost of rental and lease, Area of the property in sq. feet, and whatnot. The WhatsApp ChatBots’s Automated customer management services help look out for you by sharing the Multimedia files like videos and images related to your scouting and send brochures, business cards as per all your prerequisites.


Schedule property visits


Fixing meetings based on the availability of the seller and buyers have always been a hassle. The WhatsApp ChatBots not only just act as your windows to providing the best property listings, but they also can help you schedule meetings with your seller or investor. Believe us when we say, it has never been easier!! The customer can get started by sharing a few basic pieces of information regarding time availability, and then they get dedicated time slots for meetings generated by the WhatsApp ChatBots in the blink of an eye. It’s that easy!


Property Navigation


Revolutionizing the way we go about sharing important pieces of information, WhatsApp ChatBots come in real handy when it comes to sharing property-related multimedia and locations. EasySocial Chatbots diligently shares the location and landmarks of your desired properties. While this seemingly easy process may go berserk in moments of rush, EasySocial Chatbots save you time and route navigation hassles.


Understanding Consumer Intent


As properties are not something you can exhibit, communicating and catering potential leads as to what the broker or agent has to offer and what the consumer needs, is a meticulous task. EasySocial ChatBots understand your needs, without losing any attention to details and cater to needs as well as humans. While conversations about budgeting, types of Properties, and locations are not easy, to begin with, giving immediate answers with accuracy is the task of our WhatsApp ChatBots.


Collecting Applications


When it comes to business, it has always been a daunting task to collect data like - Rental applications, loan details, down payments, insurance details, etc. With WhatsApp ChatBots, you can forget burying your heads into heaps of paper bundles, which has only brought frustration along. EasySocial not only helps you collect data efficiently but also masters in managing and filtering them for future use- all under a unified platform.


Why WhatsApp ChatBots over other services


Real-time enquire resolution


This industry is complex, and all the processes need a deep understanding and precision over knowledge of property laws, taxes, Market values, and whatnot. While the trail of questions is never-ending, you can always rely on WhatsApp ChatBots to relay important queries-related answers without loss of any time. Saving the day with exact detailed knowledge and communication support that is demanded of consumers almost immediately.


24x7 availability


Word for word, they are literal bots. WhatsApp ChatBots do not need tea breaks or time-outs to satiate themselves, and with a huge database full of precise details and samplings, there’s nothing that they can’t avail at any point in time. Even during your Non-business hours!! So now you do not have to miss out on any customers inquiries while you are making your business run.


Automated follow-up process


Taking on updates from thousands of clients can be troublesome, while, on the other hand, missing out on follow-ups causes the loss of lead. WhatsApp ChatBots have automated instructions that allow them to get the review and sort out the leads at regular intervals, if any. This ensures that you get better results and see a whole span of real estate and property deals with full efficiency and minimal ruckus.


Conclusion


The world is moving at a faster pace, every little action and operation is required to be looked after and cared for almost promptly and with swiftness and precision. While we are still trying to work 20hrs a day to be more efficient and productive, let’s face it - we can’t do it all at once. EasySocial Chatbots are remarkable investments into the pages of futuristic lives that you’ve envisioned. Almost every industry has now started to rely on WhatsApp ChatBotsqueries-related to get most of the jobs done efficiently.


EasySocial is not only just your usual WhatsApp ChatBots. It comes along with various Automated Sales Management, which can easily do tasks like conducting pre-sales inquiries and streamlining the customer intent. Not only are all services automated, but they can also help you with payments with its secure inbuilt payment gateways and help clear doubts with real-time personalized conversations. The contents are all encrypted and safe, so now you can maintain your work-life balance and take the back seat on these meticulous tasks. To try it out first hand, click here and book a demo now.

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Why WhatsApp Chatbot for Real-Estate Industries Is a Must-have!

Conversational Commerce, as the name suggests, is a way of shopping while having a conversation with a virtual assistant. The term was coined by Uber’s Chris Messina in 2015 and has gained huge momentum since then. Imagine walking into a Shoe store and the sales executive assisting you with the right size, shoe style, and heel height. Sounds like a regular shopping experience, right?

Now, imagine all of those services provided to you on your mobile screen, without even having to leave the app you're using. This is what Conversational Commerce typically offers. The method integrates the dynamically evolving technology of AI, Chatbots, Virtual Assistant, etc, in the shopping experience. Apps like Facebook Messenger, Whatsapp ChatBot and many others are giving a way to conversational commerce. Let's dig deeper into this newly introduced sales method and how it can benefit your brand.

A Closer Look
Since Conversational Commerce is an interactive form of selling, it gives an edge to businesses that are looking to empower their customer engagement. But there's more to it; here's a simplified breakdown for you:

Pros
The instant conversation gives space for collecting feedback, making recommendations, and closing sales immediately.
Your customers can always buy your product/ service at any time without making a physical visit to the store.
These chatbots are highly affordable, 10 times more efficient, and replace traditional IVRs as well.
It's easier to convert leads as you have the customer's contact and solve their inquiries effectively.
Cons
Building the initial database and infrastructure can be a minor challenge for some businesses. If you are opting for a Whatsapp Chatbot like Easysocial, you will not face this roadblock.
Hesitating to ditch the traditional selling methods and adopting the new and improved ones can be difficult for some established businesses.
How are big brands doing it?
'The future is AI,' we all have heard it multiple times, but here's a thought - the 'presence' is AI, and it's here to stay. Over the past 4-5 years, we have seen multiple brands skyrocketing their sales game with the integration of conversational commerce, and their experiments are inspiring! The brands have started seeing lesser abandonment of carts by their customers ever since they've started shopping through the virtual salesperson.

Before we move on, let us tell you that there can be multiple types of Conversational commerce facilitators. These can be Live Chat, Voice Assistants, Chatbots, Messaging Apps, etc. Now, let's see how your favorite brands made you love them even more with one smart move!

1) H & M
With a huge customer base, H&M surely made a mark in their sales by introducing a Chatbot that personalizes their customers' experience at length. The user can chat with the bot on KiK, and based on the customer's preferences, the bot makes personal recommendations to them. This is based on the customers' preferred style, color, choice of clothing, and much more! Basically, a Digital Stylist, that too, for free! It's surely a win-win situation.

2) Starbucks
Brands like Starbucks, which are already winning at their connection with their customers (name on the cup), are taking one step forward. Starbucks has an in-app chatbot that helps people streamline their morning coffee routine. Their bot is called the Barista Bot, and it understands people's agony of standing in long queues, waiting for their coffee, and getting late for work. Using the Barista Bot, people can place an order, even through voice command, make the payment, and get notified when their brew is ready to serve. It's doing just what coffee is supposed to do - make lives easier.

3) Amazon Alexa
Every Alexa owner loves to have fun with this Smart Device in their own way. Amazon Alexa is, hands down, a super addictive virtual assistant who does it all for you! Change your room lights, order your grocery, play your favorite song, or ask her to do calculations for you. This form of Conversational Commerce can also be seen in Google Assistant, Apple's Siri, Cortana, amongst the famous ones.

4) SlackBot
It's always nice to have some work-related conversations taken care of. Slackbot aims at making your workspace more interactive and responsive by doing it for you. It can auto-reply to some messages, remind you of your calls and meetings, give you a hilarious laugh by telling a joke, and update teammates' status for you to keep track. There's much more that can be done with it. Although the bot is not entirely human-like as of now, it keeps the workflow going and does wonders for professionals using Slack.

5) Pizzahut
Now you can enjoy your cheesy, crusty delight at work or home without worrying too much about looking up new offers. Pizzahut enables its customers to place an order via Twitter or Facebook Messenger, reorder with a touch of a finger, ask for promotional codes, and even answer the customer's frequently asked questions. Making pizza a comfort food in all senses, isn't it?

Here's how you can benefit from it
So now you have a decent amount of information on conversational commerce and how brands are leveraging this technique. Now the real question is, how can your brand benefit from it, and do you really need it?

Here's how Conversational commerce can be a gamechanger for your business:

1) Fuel sales conversion - There are as many as 70% of carts laying abandoned on the internet, and you don't want to be a part of that statistic. Getting a chatbot can help you offer your customers live support, new offers, and take follow-ups on their purchases.

2) Close hot leads - A sale is just one decision away! Your chatbot will help your customers make that decision. Customers can get all the details of their order, respond to their concerns immediately, notify them of revised prices, and hand over the chat to agents if more personalized assistance is required.

3) Collect feedback - Reviews, testimonials, and feedback are extremely important for a brand to improve its product, services, and customer satisfaction. Bots will collect feedback from your customers instantly after their purchase without making it too pushy.

4) Customer engagement - Virtual assistants are far more affordable, efficient, and proactive than IVR call centers. Customers tend to respond to them and like them more than a human agent calling incessantly. It's crucial to keep a check on your customer engagement, and it can be easier with a great conversational commerce facilitator like Whatsapp Chatbot.

5) Upselling - Introducing an upgrade feature or a new product to your existing customer can be tricky business. But these bots can do it by giving them a quick heads-up of the new product, reminding them to restock their product, or a nudge of discount to close the deal.
So now you have learned enough to get yourself started with a conversational commerce method. If you are looking for a Supercharged Whatsapp Chatbot that can do the aforementioned jobs for your brand, then you're at the right place. Click here to get a demo of EasySocial now and see how these bots can change your brands' customer engagement game and crush the sales numbers!

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Conversational Commerce - Here's what you need to know about it

The top 5 benefits of using a WhatsApp chatbot for your business

24/7 customer support:

Cost-effective:

Personalization:

Efficiency:

Improved Customer Engagement:

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