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Companies seek new ways to engage with their customers and drive growth as the world becomes digital. One of the most promising technologies is the use of WhatsApp chatbots. WhatsApp chatbots are automated programs that can provide customer support, send targeted messages, and even process orders, all through the WhatsApp platform. In this blog post, we'll explore 5 examples of companies using WhatsApp chatbots to drive growth.

1. Honda 2 Wheelers: Honda 2 Wheelers, a leading motorcycle manufacturer in India, has integrated WhatsApp chatbots into its customer support system. The chatbot provides customers with information on their nearest service center, helps schedule appointments, and even helps customers track their vehicle's service status. This has helped Honda 2 Wheelers improve customer satisfaction and reduce the workload for human customer support agents.
2. State Bank of India: State Bank of India, one of the largest banks in India, has used WhatsApp chatbots to provide customers with a range of services, including checking account balances, transferring funds, and even applying for loans. The chatbot also provides customers with real-time updates on their account activity, reducing the need for customers to visit a physical branch. This has helped the State Bank of India improve efficiency and reduce costs.
3. Sephora: Sephora has used WhatsApp chatbots to provide personalized beauty recommendations to customers. The chatbot asks customers about their skin type, preferred style, and other factors and then recommends products based on that information. This has helped Sephora improve customer engagement and drive sales.
4. Domino's Pizza: Domino's Pizza has used WhatsApp chatbots to allow customers to place orders and track their pizza delivery. Customers can use the chatbot to select their pizza toppings, follow the delivery driver, and receive notifications when their pizza is ready. This has helped Domino's streamline its ordering process and improve customer satisfaction.
5. Make My Trip: Make My Trip, an Indian online travel company, has integrated WhatsApp chatbots into its platform to provide customers personalized travel assistance. The chatbot can help customers book flights, hotels, and travel packages and provide real-time updates on flight schedules and cancellations. This has helped Make My Trip streamline the booking process and improve customer satisfaction.

While large companies like Honda 2 Wheelers, State Bank of India, Sephora, Domino's Pizza, and Make My Trip has already seen the benefits of WhatsApp chatbots, smaller brands are also jumping on board. With the affordability of chatbots these days, businesses of all sizes can automate their processes, improve sales, and reduce human resources costs.

By implementing a WhatsApp chatbot, businesses can increase their sales by up to 3x and reduce human resources costs by up to 60%. Smaller brands can now compete with larger companies by providing personalized customer support and improving their marketing efforts through chatbots.

Whether you're a large corporation or a small business owner, implementing a WhatsApp chatbot can help you save time and resources while improving customer engagement and driving growth. Visit EasySocial.io to learn more about our affordable chatbot platform, and get started today!

In conclusion, WhatsApp chatbots offer many benefits for companies looking to improve customer engagement and drive growth. Businesses of all sizes can improve efficiency, reduce costs, and increase revenue by using chatbots to provide personalized recommendations, process orders, and streamline customer support. However, building a chatbot from scratch can be challenging and requires technical knowledge. But don't worry; no-code chatbot builders like EasySocial.io can help you make your chatbot at an affordable price and with no technical knowledge required. With a no-code chatbot builder, you can create a custom chatbot for your business in just a few clicks. So why not take advantage of this opportunity to improve customer engagement and drive growth? Visit EasySocial.io to learn more about our affordable and easy-to-use chatbot builder, and get started today!

iscover how companies like Honda 2 Wheelers, State Bank of India, Sephora, Domino's Pizza, and Make My Trip are using WhatsApp chatbots to improve customer satisfaction and drive growth. Learn how businesses of all sizes can benefit from using chatbots to automate processes, improve sales, and reduce human resources costs. Visit EasySocial.io to learn more about affordable chatbot platforms and start automating your business today.

5 examples of companies using WhatsApp chatbots to drive growth

The population is on the rise, and so is the number of buyers interested in buying and investing in new properties. Technology keeps on making our lives and the world around us flexible and easier, which is why now connecting and contacting your property buyer or seller across the world has become extremely accessible.
WhatsApp has become increasingly popular over the years, stretching its arms from personal to professional uses. Nowadays, in this advanced and fast-growing world, customer outreach has improved exponentially with the intervention of WhatsApp WhatsApp ChatBots. Our EasySocial ChatBots come as a complete package when it comes to providing support and services to the clients, hence proving to be of great utility and efficacy.

 


6 reasons why a real estate agency needs WhatsApp ChatBots


Attentive support


Real estate is not easy bread to bake, and when it comes to investing in properties, customers have a lot of questions in regards to the area of the property, the facing sides, room structures, etc. This can be answered and taken care of almost instantaneously by EasySocial Chatbots, which comes along with real-time answers and better support. It can tend to and handle the queries that come ambushing, giving undivided attention to almost 1800 unique doubts at once.


Property Listing


Time and quality are vital when it comes to buying, selling, or investing in properties. EasySocial ChatBots are here to ease your search with a detailed listing of the properties that have caught your eyes. You can easily filter out the property of your interest based on the type of housing required, Cost of rental and lease, Area of the property in sq. feet, and whatnot. The WhatsApp ChatBots’s Automated customer management services help look out for you by sharing the Multimedia files like videos and images related to your scouting and send brochures, business cards as per all your prerequisites.


Schedule property visits


Fixing meetings based on the availability of the seller and buyers have always been a hassle. The WhatsApp ChatBots not only just act as your windows to providing the best property listings, but they also can help you schedule meetings with your seller or investor. Believe us when we say, it has never been easier!! The customer can get started by sharing a few basic pieces of information regarding time availability, and then they get dedicated time slots for meetings generated by the WhatsApp ChatBots in the blink of an eye. It’s that easy!


Property Navigation


Revolutionizing the way we go about sharing important pieces of information, WhatsApp ChatBots come in real handy when it comes to sharing property-related multimedia and locations. EasySocial Chatbots diligently shares the location and landmarks of your desired properties. While this seemingly easy process may go berserk in moments of rush, EasySocial Chatbots save you time and route navigation hassles.


Understanding Consumer Intent


As properties are not something you can exhibit, communicating and catering potential leads as to what the broker or agent has to offer and what the consumer needs, is a meticulous task. EasySocial ChatBots understand your needs, without losing any attention to details and cater to needs as well as humans. While conversations about budgeting, types of Properties, and locations are not easy, to begin with, giving immediate answers with accuracy is the task of our WhatsApp ChatBots.


Collecting Applications


When it comes to business, it has always been a daunting task to collect data like - Rental applications, loan details, down payments, insurance details, etc. With WhatsApp ChatBots, you can forget burying your heads into heaps of paper bundles, which has only brought frustration along. EasySocial not only helps you collect data efficiently but also masters in managing and filtering them for future use- all under a unified platform.


Why WhatsApp ChatBots over other services


Real-time enquire resolution


This industry is complex, and all the processes need a deep understanding and precision over knowledge of property laws, taxes, Market values, and whatnot. While the trail of questions is never-ending, you can always rely on WhatsApp ChatBots to relay important queries-related answers without loss of any time. Saving the day with exact detailed knowledge and communication support that is demanded of consumers almost immediately.


24x7 availability


Word for word, they are literal bots. WhatsApp ChatBots do not need tea breaks or time-outs to satiate themselves, and with a huge database full of precise details and samplings, there’s nothing that they can’t avail at any point in time. Even during your Non-business hours!! So now you do not have to miss out on any customers inquiries while you are making your business run.


Automated follow-up process


Taking on updates from thousands of clients can be troublesome, while, on the other hand, missing out on follow-ups causes the loss of lead. WhatsApp ChatBots have automated instructions that allow them to get the review and sort out the leads at regular intervals, if any. This ensures that you get better results and see a whole span of real estate and property deals with full efficiency and minimal ruckus.


Conclusion


The world is moving at a faster pace, every little action and operation is required to be looked after and cared for almost promptly and with swiftness and precision. While we are still trying to work 20hrs a day to be more efficient and productive, let’s face it - we can’t do it all at once. EasySocial Chatbots are remarkable investments into the pages of futuristic lives that you’ve envisioned. Almost every industry has now started to rely on WhatsApp ChatBotsqueries-related to get most of the jobs done efficiently.


EasySocial is not only just your usual WhatsApp ChatBots. It comes along with various Automated Sales Management, which can easily do tasks like conducting pre-sales inquiries and streamlining the customer intent. Not only are all services automated, but they can also help you with payments with its secure inbuilt payment gateways and help clear doubts with real-time personalized conversations. The contents are all encrypted and safe, so now you can maintain your work-life balance and take the back seat on these meticulous tasks. To try it out first hand, click here and book a demo now.

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Why WhatsApp Chatbot for Real-Estate Industries Is a Must-have!

No ad, No gimmicks; that's how WhatsApp stands out with its platform. The Facebook-owned company was built with all the intentions of connecting people across seas without letting them feel the distance. The messaging application has now become a part of our lives, more than it intended to, and we're grateful in so many ways. Not just interpersonal communications, WhatsApp is also playing a pivotal role in helping brands take a forefront in customer support and engagement. The messaging application's utility has evolved dramatically through its timeline.

In 2009, when the application was just launched, nobody could tell that it's going to be a game-changer for small to large businesses. But now, it's the year 2021, and WhatsApp Business API has entered the chat, and believe us, you want to be a part of this conversation. Keep reading to know how WhatsApp Business API is bringing delight to brands and how your brand can also benefit from it.

What's with the API?

To understand WhatsApp Business API, you first need to know that it's different from Whatsapp Business. The former one is meant for large businesses or enterprises who need more extensive services for their Whatsapp business accounts. The latter is designed for small and medium-sized businesses and has limited offerings.

Mobile messages have a 98% open rate against 20% in emails which is why businesses are now making WhatsApp marketing more mainstream. The goal is to expedite the communication between the customer and business. However, there are many more solution providers who are giving similar services under a better package.

WhatsApp Business API Features

Let's have a look at some of the exclusive features offered by WhatsApp Business API and how they can give your brand a better way to communicate with your customers.

1) Message Tools

The newly introduced channel gives brand liberty to send out one-way notifications like appointments, alerts, confirmations, payment information, verification codes, tickets, and so much more. They can also make the chat two-way for superior customer support.

Promotional/ Bulk messages
Automated messages, ticket sharing, automated notifications, opt-ins, etc are not integrated into the WhatsApp Business service, and this is where the API comes into play.

You can send out coupon codes, gifts, upselling and cold call messages to your customers at one click using the API.

Template messages
WhatsApp Business does not have the feature to let the business send out template messages and make conversations easier. You can automate almost all of your chat by setting predefined texts and also assign the chat from the bot to a human when needed.

Opt-ins
The thing about WhatsApp Business API solution is that you can only connect with customers who have either reached out to you first or have opted-in to receive messages from your business.

Personalized chats
WhatsApp lets you make your conversations as fun and interactive as possible by allowing emojis, images, videos, links, PDFs, etc in a chat. However, with the API version, you only get 24 hours to answer your service requests. If you miss this time window, you will need the customer's permission to restart the conversation. The time barrier creates an urgency for the business to solve its customer's problems faster and stay on its toes at all times.

2) Data security and chat encryption

User data security should be the top priority for any service provider. The WhatsApp Business API solution has a secure system that makes your conversations safe and secure. You can share bank account details or any sensitive information without worrying about it blowing out on the internet. The messages are end-to-end encrypted which makes the data unavailable for any third party to read or use.

A quick comparison

If you've read till here, we're sure you have got some good insight about WhatsApp Business API, and its features. But there's so much more to it than just these features. Here's a quick comparison between WhatsApp Business and WhatsApp Business API for you to understand the distinction better!

So what's best for you?

Depending on the size and nature of your business, you must decide for yourself after carefully considering all the features. Nonetheless, WhatsApp has boomed as a marketing platform, and we've seen multiple big brands acing their customer engagement through the platform. Similarly, several small businesses have gained momentum through the correct use of the medium. It also comes down to using the best service provider. You must not end your quest for the best at Whatsapp Business API Provider as products like EasySocial are here to make your lives even easier!

Business API is a library of code, which is difficult to be integrated into the daily workflow by small and medium businesses; it requires the expertise of a technically adept team. EasySocial has done all the hard work for you and made WhatsApp Business API easy to use with a customizable chatbot that meets the needs of individual business needs.

Their unique platforms give you all the benefits and features that WhatsApp Business API has to offer, clubbed with unique automation capabilities that help you scale your business without hassle. Get upto 1800 customer enquiries answered within seconds and save big by choosing automation over traditional IVR. The supercharged chatbot is designed in a way that no coding is required for a business to get started and enjoy its dynamic features in one go! Book a demo now to see it for yourself.

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An Introduction to WhatsApp Business API

Reaching an overwhelming huge bunch of audience worldwide is something that each and every product-based company is investing in. E-commerce beauty brands like Nykaa to companies with a much greater crowd buildup like Tata Sky and Book My Show have all currently been focused on promoting and increasing the footfall towards their brands by personalized interactions and better query resolution. This practice of engaging with your audience and promoting your sales on the platform is what’s called Whatsapp Marketing.


WhatsApp is one of the leading social media platforms that has been a rage, used by almost every individual ubiquitously from professionals to the general crowd. At present, you will find that leading companies like Make My Trip have started to engage their customers in much better interactive and insightful discussions via WhatsApp Chatbots that add to the emotional value points to the customer and the company. WhatsApp Chatbots have broken all the barriers to outreach due to their skillful efficiency and utility, giving a new meaning to WhatsApp marketing.


Why WhatsApp Chatbots are awesome!


With the user base growing up to 2 billion now, when it comes to interacting with a crowd this big at a personal level through messengers, there is no second-guessing to the efficiency of WhatsApp Chatbot - every WhatsApp marketer’s go-to tool. You can interconnect to a gigantic bunch, push your sales charts to a better position, and also build a true tie-up using them in the long run.


Chatbots as automated smart interventions of Artificial Intelligence have been a game-changer in the field of marketing. EasySocial is one of the newly mediated WhatsApp Chatbots that have made it just more than a simple conversation-building app that works 24x7. EasySocial WhatsApp Chatbot comes along with automated sales and customer query management systems that not only interact but also give insightful management and sales advice, building trust.


Why your Business needs WhatsApp Marketing


Relying upon mass mailing and online forums is great to promote your brands and properties, unfortunately, due to filtering your brand might not get the maximum reach and leads that you’d expect of it. WhatsApp gives you a direct route to send marketing messages and insights specific to your brands, making you reliable and leading to your customers extending their loyalty towards you. You are more likely to have tabs on what information your customers receive from your end within an entirely encrypted and secure environment.


Not only can you just interact with the customers, but you also create broadcasting messages and group chats for your purposes that can be handled for you by WhatsApp Chatbots and get personalized feedback safe within your secured database. If simple bubble conversations get boring you can securely share multimedia like videos, photos, recording, locations, and whatnot. WhatsApp marketing along with WhatsApp chatbots gives you an edge and provides you with newer and better avenues of doing business like never before.


WhatsApp Marketing Tools and strategy


Bulk messaging tools never go out of style while sending information to a bunch. Why look further into other extensions and apps to do the work for you when you can have it done in a split second with the help of WhatsApp Chatbots. WhatsApp Chatbots are multilinguistic and send more than just scheduled texts to your consumers, making your work a hassle-free experience. You can schedule the bulk messages, multimedia, or documents and just don’t have to worry about it anymore.


The most important but often limiting factor to WhatsApp marketing is getting feedback and reviews. After being done with bulk messaging what’s left is to know how your customers feel about your products and what new things you could do for them to be inspired for a better future. Most WhatsApp Chatbots like EasySocial come with scheduled automatic follow-up software in them, which make the feedback loop and storing of data accordingly easy and systematic. Now, you can bring in improvements in your products while also revoking your customers’ trust in you.


It’s not just about building conversations and providing insights that leave the audience astonished, but the attention span as well is a matter of concern. You might have heard a common millennial phrase -’ the social media never sleeps ’, and it’s surprisingly not much farther away from reality; where the customers demand the queries to be resolved instantly. In this modern age, WhatsApp chatbots are designed specifically for the purpose of being able to take down each unique query efficiently almost immediately. This helps build a strong foundation of loyal customers who have emotional connections to your products and brands too.


Tips from experts


Some expert tips to get you started and fueled on your journey of creating a winning WhatsApp Marketing campaign;


Design a unique brand persona: This helps to attract a much engaging and interactive set of users and draw them into the buzz


Personalized insights: gain perspective and inspiration for a better future via your products


Create a Database: Synergistic interaction will help you obtain a better database of reviews, which will help improve your production


Do not leave a cold lead: A customer must not forget about the product or else it may cause them to leave the trail cold.


Know your consumer’s intent: Knowing what a customer wants and providing an added price value benefit makes you more approachable to them.


To Conclude


There’s no doubt about the fact that WhatsApp marketing is a canon ball of its own when it comes to publicizing and upsizing your brands. WhatsApp Chatbots are simple but specifically designed tools that can play a very vital role in planning out your management and marketing strategies with brilliance. EasySocial WhatsApp Chatbots is one such package that provides you with a nexus of services that makes all the data handling easy and accessible within fewer clicks.


EasySocial WhatsApp chatbots have more than just automated scheduled texting and bulk messaging services to provide. It has Automated sales management and customer service insights that help you engage with your customer and manage sales with ease. Not only can you bulk share messages but other multimedia files like pictures, videos, and locations along with other important documents could also be shared with an enormous customer crowd in seconds. It comes along with a human-like interactive interface and a secure payment Gateway making it more than just an ordinary WhatsApp Chatbot with versatile jobs and utility in multiple fields.


Its motive has been to help you gain perspective of your intended audience and know their aspirations and point of view as well. To get a first-hand experience of EasySocial WhatsApp Chatbots, Click here and try out for yourself.

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Here’s What You Need To Know About WhatsApp marketing

For decades, IVR has remained unchallenged, but now that Chatbots have entered the scene, automation is ready to throw competitors out of the water. While there's an ongoing debate on whether Chatbots are better than IVR call centres, we are here to take a closer, much technical look at it.

IVRs have been there for much longer and hence, make companies much comfortable in relying on them. We must not forget that there's always room for improvement, and Chatbots have made those advances possible. So, without setting many biases here, let's dive deeper, shall we?

Flexibility 

You might think that the difference between Chatbots and IVRs is thin, but there's much more to it. Let's be honest; people are fed up with being 'on hold' and listening to robotic voices when all they seek is some assistance. In many ways, Chatbots are much flexible at providing prompt service, and here's how:

It's capable of receiving more dynamic responses than just numerical inputs. IVRs will ask you to press a number and then redirect your inquiry in minutes!
No matter what your business niche is, your Chatbot can always be customized as per your needs. Support chatbots, Assistance chatbots, Skill Chatbots - you name it, you have it.
You can easily edit your chatbot interface and make it as human-like as you wish. Try a demo of EasySocial to see how real chatbot conversations can get. This property of Chatbots being able to carry out human-like conversations make them gain a brownie point!
Beyond Customer Support 

When they say 'nobody can hear a person scream on IVR calls,' it is true because we can't believe that it's 2021, and people still have to wait for hours to get in touch with the customer support executive!

With Chatbots, your customers can seek support instantly. Not just that; a Chatbot will also help you create brand awareness by sharing more information (through multimedia) and help you maintain the customer base (without sounding clingy!)

Also, the customer can do much more with just one tap- place an order, fill out feedback forms, edit their information, etc. Now, that's a dream of every brand, right? In fact, 33% of customers prefer Chatbots for making their reservations at a restaurant.

Lead management 

A traditional IVR call centre may not be able to filter quality leads and push those leads for conversions, but with a Chatbot, it's now possible to do so. Qualifying leads manually can leave you with light pockets since it's a resource-intensive task that needs trained individuals managing leads for you.

A Chatbot can help you automate pre-sale inquiries and filter out the high intent ones from the redundant ones, which can help you save muckle of time and money on resources. This lead management is also based on a demographical filter which helps the sales team target the right customer.

Data Sharing 

So when you give a call to an IVR call Centre , they ask you to press a number that will take you to the desired assistant. In the case of Chatbots, you can simply type out your concern, and the assigned executive will solve your problems within minutes. Customers can also share images and other files which they need for better assistance through the Chatbot.

Not too hard on the pocket 

Chatbots are always cheaper than IVR setups and also save the company the trouble of hiring the resource. When you choose automation over manpower, you end up making the system more efficient and less costly.

You can save as much as 30% on customer servicing by choosing automation. An IVR call centre agent will cost you $15- $200 whereas, a virtual assistant will only cost you about $1. Not to forget, manifold inquiry count, 24x7 assistance, and super-fast response time come as a bonus.

Public Opinion 

This could be one of the major drawbacks of getting an IVR - it's universally disliked! People tend to volume down their phones and rather not use your product again than deal with the cumbersome process of seeking assistance through these agents.

Chatbots, on the other hand, are increasingly gaining momentum amongst customers, and people love the fact that they can place a replacement for their order at 2 AM. That too, hassle-free, within just a few taps. This is why the average satisfaction rate of bot-only chats is 87.58%.

Here’s an easy comparison of Chatbot and IVR: 

It has now become evident that Chatbots are getting positive responses from customers and businesses are adapting to automation, now more than ever. If you're a small business, just starting out, here's a link you must check out! Take a demo of EasySocial today and see why brands like Honda, Dentsu, and Resonance are relying on us for their customer engagement needs.

EasySocial is a supercharged Whatsapp chatbot that helps customers gain top-notch assistance at one of India's most preferred social platforms. The Chatbot interaction feels like you're talking to a human who happens to have flashing speed, multimedia data sharing abilities, and round-the-clock support for you.

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How WhatsApp Chatbots are replacing traditional IVR calls!

In today's digital age, businesses must be available to their customers around the clock. The best way to accomplish this is by using WhatsApp chatbots. WhatsApp chatbots can help enterprises to provide round-the-clock customer support, streamline communication, and improve customer satisfaction. In this blog post, we'll explore the top 5 benefits of using a WhatsApp chatbot for your business.

## 24/7 customer support: 
One of the most significant benefits of using a WhatsApp chatbot is that it can provide customer support 24/7. This means that customers can get answers to their questions and resolve issues outside of traditional business hours, improving their satisfaction and loyalty.

## Cost-effective:
Implementing a WhatsApp chatbot is often cheaper than hiring additional customer support staff. Chatbots can handle routine queries and provide support 24/7, freeing up human agents to address more complex issues. This can help businesses save money and improve their bottom line.

## Personalization:
WhatsApp chatbots can be customized to deliver personalized experiences based on customer preferences and behaviors. This can help businesses improve customer satisfaction and loyalty by providing tailored support.

## Efficiency:
By automating routine tasks, WhatsApp chatbots can help businesses improve their efficiency and productivity. Chatbots can handle simple inquiries, leaving human agents free to focus on more complex issues that require human intervention.

## Improved Customer Engagement:
WhatsApp chatbots can help businesses improve customer engagement by offering personalized and interactive experiences. Chatbots can provide recommendations, ask questions, and collect customer feedback, making the experience more engaging and meaningful. Additionally, businesses can use chatbots to send targeted messages to customers, such as promotional offers or updates, increasing the chances of customer conversion and retention.

In conclusion, WhatsApp chatbots offer many benefits for businesses of all sizes. From cost savings to improved customer engagement, chatbots can help businesses automate routine tasks and provide round-the-clock support to their customers. If you're interested in implementing a WhatsApp chatbot for your business, EasySocial.io is here to help.

We offer a powerful and user-friendly chatbot platform to help you get started with WhatsApp chatbots quickly and easily. Plus, _we're offering a special promotion right now_: sign up with EasySocial.io and get access to our chatbot platform for free for life!

Take this opportunity to take your business to the next level with WhatsApp chatbots. Visit EasySocial.io today to learn more and sign up for our free-for-life chatbot offer.

 Learn about the top 5 benefits of using a WhatsApp chatbot for your business. Discover how WhatsApp chatbots can help improve customer satisfaction, automate routine tasks, and increase engagement while being cost-effective. Visit EasySocial.io to get started with a free-for-life chatbot platform today.

The top 5 benefits of using a WhatsApp chatbot for your business

The top 5 benefits of using a WhatsApp chatbot for your business

24/7 customer support:

Cost-effective:

Personalization:

Efficiency:

Improved Customer Engagement:

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