Privacy Policy

5th August 2025

Privacy Policy of EvolveNext Technologies Pvt. Ltd.

This Privacy Policy, along with our Terms and Conditions, constitutes the Agreement between you and EvolveNext Technologies Pvt. Ltd. ("we," "us," or "our"). It explains how we collect, process, store, and disclose personal data when you use our services or visit our websites, including https://www.easysocial.io (the "Site").

By using our services or accessing our websites, you consent to the practices described in this Privacy Policy.

1. Public Availability of Privacy Policy
Our privacy policy is available at: https://www.easysocial.io/privacy-policy. This page is publicly accessible, non-geoblocked, and crawlable. The same link is submitted in the Privacy Policy section of our Meta App Dashboard.

2. Meta Platform Data
If you connect a Facebook or Instagram account or use our integrations with Meta products (such as WhatsApp, Facebook Pages, Instagram Messaging), we may collect and process the following types of Meta Platform Data:

  • Page ID and Page Access Tokens
  • Ad performance metrics (e.g., CTR, CPC)
  • Comments on Facebook/Instagram posts
  • Messenger/Instagram DMs
  • Profile data (name, user ID, profile picture)
  • WhatsApp numbers and conversations initiated via Meta’s API

Purpose of Processing:

  • Deliver chatbot automation and analytics
  • Facilitate customer support and message routing
  • Improve lead response workflows
  • Enhance campaign performance reporting

We only process Meta Platform Data as described here and in full compliance with Meta’s Platform Terms, applicable laws, and this privacy policy.

3. User Data Deletion Requests
You may request deletion of your data at any time by emailing support@easysocial.io with the subject line "Data Deletion Request." We will fulfill such requests within 30 days, unless retention is required for legal or technical purposes.

4. Legal and Platform Policy Alignment
This privacy policy does not override, modify, or conflict with Meta's Platform Terms, Developer Policies, or Community Standards. Our processing of Meta Platform Data is strictly limited to permitted use cases.

5. Consent to Processing
By using our services, you consent to the collection, processing, and profiling of your personal data as outlined herein. You may withdraw your consent at any time by contacting support@easysocial.io. Withdrawal may limit or terminate service availability.

6. Scope
This Privacy Policy applies to all users, including customers, agents, end-users, and website visitors, regardless of geographic location.

7. What Information We Collect
We collect personal data including but not limited to:

  • Name, email address, phone number
  • Company name, address, website
  • Payment details (credit card info for paid plans)
  • Chat logs and support inquiries
  • IP address, browser type, device info
  • Social media data when you connect your Facebook/Instagram profile

8. How We Use the Information
We use your information to:

  • Provide and maintain our services
  • Deliver personalized chatbot and CRM functionalities
  • Process payments and generate invoices
  • Respond to support inquiries
  • Improve our platform and services
  • Send service notifications and marketing messages (opt-out available)

9. Security
We implement industry-standard security measures, including encryption, access control, and regular audits, to protect your data. However, no online platform can guarantee absolute security.

10. Third-Party Access
We may share data with third-party processors (e.g., payment gateways, hosting providers, analytics tools) only to the extent required to deliver our services. These partners are contractually obligated to protect your data.

11. Data Retention
We retain your personal data only as long as necessary for service delivery, legal compliance, or defending claims. Backup copies may remain stored until the expiration of applicable limitation periods.

12. Your Rights
You have the right to:

  • Access or update your data
  • Request data deletion
  • Object to profiling
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

Requests should be sent to support@easysocial.io.

13. Children’s Privacy
We do not knowingly collect data from anyone under 16. If such data is inadvertently collected, it will be deleted upon request.

14. Use of Cookies and Analytics
We use cookies, clear gifs, and mobile analytics tools to track usage patterns, improve performance, and personalize content. You may disable cookies in your browser settings.

15. Changes to this Policy
We may update this policy periodically. The latest version will always be available at https://www.easysocial.io/privacy-policy. Significant changes will be communicated via email or in-app notice.

16. Contact
Data Controller:
EvolveNext Technologies Pvt. Ltd.
C-418, Brigade Westeria, Kanakpura Road, Bangalore, India
Email: support@easysocial.io