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AI Assist - helps reply faster

Struggling to Respond to Customer Queries? Let AI Assist You!

Managing customer queries efficiently can be overwhelming, especially when you're unsure how to respond. EasySocial understands this challenge, and that's why we've introduced a smart AI assistance feature to help you craft the perfect reply in no time! With this feature, you can quickly address customer concerns, personalize your response, and send it with confidence.

Here's how this feature resolves the issue step-by-step:

1.Customer Sends a Query
The customer sends a message or enquiry, raising a question that needs to be addressed.

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2.Access AI Assistance
You select the message that you wish to reply to and click on the 'AI Assistance' option available in the chat interface.

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 3.AI Generates a Suggested Response
The AI, trained by EasySocial, analyzes the query and provides a well-crafted response suggestion, giving you a foundation to work from.

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4.Send the Customized Reply
You can review and personalize the AI-generated message, then send it directly to the customer, resolving their query promptly and professionally.
 

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