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Broadcast outcome

Broadcast outcomes help you track and analyze user responses by mapping them into structured formats. You can choose between a Poll for single-field responses or a Data Table for more detailed data collection.

Step 1: Select the Broadcast

Choose the broadcast for which you want to view the outcome.

Step 2: Navigate to the Outcome Tab

  1. Click on the Outcome tab.
  2.  In the Outcome tab, you will find a button labeled "New Outcome".

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Step 3: Create a New Outcome

  • Click on the "New Outcome" button.
  • You will be presented with two options: Data table and Poll.

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Data Table

A data table allows you to collect structured responses by mapping multiple contact fields in a tabular format. You can also change the sequence of fields as per your requirement.

For example, if you run a broadcast asking users for specific details—such as name, email, and location—and store these responses in different contact fields, you can map them into a table by selecting the relevant fields.

After selecting the required fields, click on "Generate Outcome", and a data table will be created, displaying the responses in a structured format.

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Data Table outcome

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Poll

A poll allows you to map the outcome based on a single contact field. This is ideal when capturing user intent using a single contact field, as it directly saves the user’s response into it.

For example, if you send a message asking customers to rate the services provided, their responses can be saved in a contact field. By mapping this field in a poll, the poll will automatically update whenever a customer submits a response.

Once configured, click on "Generate Outcome", and the system will create a poll that updates in real time based on incoming responses.

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Poll Outcome

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